Tips and guides to get rid of emerging OneDrive mobile app issues

OneDrive helps you stay productive even if you stay at remote locations. You can access your important files in the offline mode as well. As long as you have OneDrive app on your mobile, you don’t have to worry about losing your important files and photos. Any changes you make to your files will be updated automatically no matter wherever you happen to be.

It lets you share files, photos, and documents around all corners of the world with the blink of an eye. Just a link is required to share large files via email, text or iMessage. Regardless of its phenomenal features, sometimes OneDrive app won’t work as it should.

Get the OneDrive mobile app issues sorted out as quickly as possible

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It is advised to have an internet connection to resolve OneDrive mobile sync, sharing, and upload issues because some apps and settings won’t work without an internet connection.

  • Camera roll issues

If the camera installed by default is not working properly, or a few pictures are not getting uploaded, follow the steps given below:

  1. Check your internet connection.
  2. If your internet connection is working properly, check your mobile’s OneDrive settings for camera connections and see if it is not turned off.
  • The camera takes too long to upload photos

If your camera is taking time to upload, set up or look for photos, that too without giving any error message, it is possible that you have a large number of photos in your album. This issue can also occur if you have customized the settings in such a way that it prioritizes downloads before uploads. To get the issue fixed, you are recommended to follow the instructions given below:

  1. Adjust and move photos to different folders.
  2. Turn off optimize photo ad picture storage settings in iOS.
  3. You can also run “OneDrive overnight to complete the uploading process if you want to upload large amounts of data.
  4. To check for and sync new photos running in the background OneDrive uses Location services to wake up the app.
  • OneDrive cannot upload a file to a particular location

If this issue occurs, there must be something wrong with the file name and path. The file name and path should not exceed 442 characters. Follow the given below steps to upload the file:

  1. Shorten the name of the file.
  2. Shorten the name of sub-folders in OneDrive.
  3. Select the sub-folder that is adjoining the top-level folder.
  4. Try to re-upload the file.
  • OneDrive can’t locate the file

If you cannot find the file, it is possible that you might have moved, deleted, or renamed the file before uploading it. To resolve this issue find the file that you want to upload and try to upload it once again. It is recommended to upload the file before moving it to another location or renaming/deleting it.


Let us know if you want to resolve your issue more quickly. Contact us via chat, email or phone. We are just a step away to help you with any trouble that you face while working with any of the Microsoft Office apps.